Consultant | Mass Settlement Projects | Centre of Excellence

The Centre of Excellence combines subject matter expertise with a tech-enabled team of driven professionals in providing legally-related support in alternative delivery models. We work on a range of projects including mass settlements and mass litigation matters, international business reorganizations, corporate, compliance, data protection, contract lifecycle management as well as other managed legal services for national and international offices and clients.

We are looking for:

Consultant

Your role in the initial project will focus on managing cases involving settlement proposals for consumer borrowers.

Key Responsibilities

• Analyzing case details and evaluating settlement proposals.
• Conducting direct phone negotiations as part of the call‑center operations.
• Managing written communication with borrowers via email.
• Tracking and reporting case progress within a dedicated workflow and case management system.
• Participating in training programs on negotiation strategies and regulatory compliance.

Required Qualifications

• Masters degree, preferably (but not required) in law, economics, communication or related area.
• At least 2 years of experience in customer care, direct sales, negotiations or call‑center; experience in the financial sector will be an additional value.
• Very good written and spoken English (at least B2).
• Attention to detail, think analytically and have the ability to resolve complex issues.
• Ability to multitask and complete assignments in timely manner with highest standards of quality.

Desired Skills

• Negotiation and persuasion skills.
• Attention to compliance and data protection.
• Accuracy in case documentation.
• Stress resilience and adaptability.
• Basic financial literacy.
• Communication etiquette.
• Interpersonal skills and ability to build and maintain relationships.

Nice to Have

• Banking or other financial sector experience.
• Customer negotiation training.

Benefits

• Work flexibility – hybrid working model, flexible start of the day, workation, sabbatical leave.
• Development and upskilling – full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker.
• Medical and wellbeing program – medical care package, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling.
• Possibility to create your individual benefits package (e.g., lunch pass, concierge, veterinary package for a pet, massages) and access to a cafeteria – vouchers, discounts on IT equipment and car purchase.
• 3 paid hours for volunteering per month.
• Additional paid Birthday Day off.
• When you start enjoying PwC as much as we do, you may recommend your friend to work with us.

Recruitment Process

• Complete the form and send your resume.
• Get to know each other better at a recruitment interview.

If you have any problems, write to us: pl_kariera@pwc.com.

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Seniority level

Entry level

Employment type

Full-time

Job function

Project Management and Information Technology

Industries

Business Consulting and Services