Company Overview

Amcor is the global leader in responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our product innovation and sustainability expertise enable us to solve packaging challenges worldwide, delivering flexible and rigid packaging, cartons and closures that are sustainable, functional and appealing to our customers and their consumers.

Job Details

• Position: Collection Specialist
• Department: Finance – BG Controlling
• Location: Portugal, Spain, Czech Republic or Poland (approx. 450 allocated accounts)
• Contract: Permanent employee – Full‑time
• Shift: Hybrid (office and remote)
• Line Manager: BG Collection Coordinator

Job Purpose

Cash collection of customer debts on time, improving collection processes, reducing DSO, bad debt write‑offs and overdue levels.

Responsibilities

• Daily follow‑up of late payments and overdue accounts.
• Identify and address payment profile issues proactively to encourage timely payment.
• Active contact with customers for outstanding amounts (minimum 15 contacts per day).
• Collaborate with credit specialists, sales, customer service and finance teams.
• Update and maintain the FSCM database, distribute statements and dunning letters as per collection strategy.
• Conduct pre‑due calls to resolve administrative issues before the due date (e.g., incorrect invoice details).
• Follow up on disputed invoices, collect root‑cause data and support resolution.
• Report on key reasons for non‑payment, payment term discrepancies, top 20 customers per site and urgent actions for blocked accounts.
• Provide early warning signals and accurate administrative follow‑up for customer accounts, claims and disputes, agreements and contact data.

Qualifications

• Formal qualifications and experience in collection and customer‑facing activities.
• Proficient in SAP and FSCM; strong Microsoft Office skills (Excel, Word, PowerPoint).
• Strong interpersonal, communication and cross‑functional collaboration skills.
• Fluency in English and at least one of the following languages (priority): French, Polish, Dutch, German, Turkish.
• Basic accounting knowledge and numerical understanding.
• Results‑oriented with strong persuasion, negotiation and resilience.
• Ability to work independently, in a structured manner and contribute to team success.

About Amcor

Amcor is committed to safety, sustainability and maintaining the trust of 75,000 employees and more than 400 global locations. Amcor is dedicated to providing a secure and reliable experience for all job seekers and encourages applicants to review our recruitment policies to avoid scams.