Informacje o stanowisku
Opis stanowiska pracy
Client Support Specialist - Banking
Warszawa
NR REF.: 1184552
Join our Client as a Client Support Specialist and be the face of our client experience. We’re looking for a problem-solver with excellent communication skills.
Responsibilities:
- First contact for technical assistance via phone or email.
- Perform remote troubleshooting and guide problem-solving.
- Escalate complex issues to senior support.
- Contribute to procedure development and service improvement.
- Manage ticket follow-up and user access.
Requirements:
- Fluent in English; French desirable.
- Experience in client support and Securities Services or Investment Fund industry.
- Proficient in Word, Excel, and Outlook.
- Solution-oriented with a service mindset.
- Stress-resistant and adaptable.
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
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