Client Success Manager with French

Miejsce pracy: Wrocław

Your responsibilities

Monitor and maintain client health scores monthly, developing and executing remediation and prevention plans for low-health customers
Act as the client’s internal advocate, collaborating with Product, Engineering, Finance, and other teams to address needs, resolve issues, and ensure alignment with client goals
Drive client renewals, including pricing discussions, to ensure long-term satisfaction and retention while reducing churn
Identify and facilitate cross-sell and upsell opportunities within your client portfolio
Proactively engage with customers to maximize their return on investment, ensuring they derive the most value from our solutions and adopt new product features effectively
Advise customers on strategies to improve performance, address gaps in our product that impact their success, and communicate opportunities for innovation and growth
Develop and nurture customers into advocates to increase brand awareness, build a sense of community, and foster long-term partnerships

Our requirements

At least 2 years of professional experience in Client Success or Account Management
Experience in building and maintaining strong relationships with customers
A great track record of expanding revenue and mitigating customer churn
Excellent communication skills, a great listener
Tech savvy and have experience implementing software on an account-per-account basis
Strong organizational and presentation skills
Excellent spoken and written English and French skills, ensuring clear and professional communication with both internal teams and external clients
Open for hybrid work model with 2–3 days per week on-site in Wrocław
Residing in Poland required

What we offer

Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
We share the profit with Workers - over PLN 60M has already been allocated for this aim since 2022
Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
Comfortable workplace – class A offices or remote work
Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
Investment in your growth – meetups, webinars, training platform and technology blog – you choose
Fantastic atmosphere created by all Sii Power People

Recruitment stages

Send your CV
Talk to us about your expectations
Learn more about our projects and choose the best
Start your adventure with Sii!

Additional Information

You will be working directly with clients to retain and grow existing relationships and will help identify expansion opportunities for our Client, an American company from the SaaS sector.

Sii Sp. z o.o.

Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 500 professionals and implement projects in a variety of industries for clients from many countries around the world.

The Great Place to Work title, won 10 times in a row, proves that at Sii we create a friendly work environment. In a survey, as many as 90% of our employees responded that Sii is a great place to work, and 95% of them think we have a great atmosphere here.

Praca Wrocław

Manager Wrocław

Content Manager Wrocław

HR Manager Wrocław

Account manager Wrocław

Project Manager Wrocław

Product manager Wrocław

Business Development Manager Wrocław

Key Account Manager Wrocław