Description & Requirements
The Client Service Specialist team seeks a motivated individual who is good with customer relationship management and possesses excellent skills in verbal and written communication. The Client Service Specialist, Associate will be a contributing member of this team dealing with various technical troubleshooting experiences for different Infor Nexus products.
A Day in The Life Typically includes:
- Interact and manage customer relationships via email and phone.
- Analyze and resolve customer inquiries, ensuring full resolution.
- Assist users with completing transactions on the Infor Nexus platform, understanding their specific buyer-seller relationship needs.
- Communicate with various internal departments within Infor Nexus and external partners.
- Work on customer cases using industry-standard problem management tools.
- Receive training and support issues related to Infor Nexus products.
What will You need:
- Bachelor’s degree
- Solid technical knowledge of computer applications and software
- Experience in customer service and/or operations with a focus on supporting software applications is preferred
- Experience working in similar or relevant industries is an advantage
- Proficiency in both written and spoken English
- Strong interpersonal skills and ability to build customer relationships
- Troubleshooting skills related to supporting software applications
- Willingness to learn new technologies and problem-solving methods
- Ability to work independently as well as part of a team.
Preferred Qualifications
- Good working knowledge of computers and familiarity with common software applications used in corporate environments.
- Knowledge of EDI or related data interchange technologies is a plus.
- Understanding of working in a supply chain environment is an added advantage.
- Ability to multitask and work in a deadline-driven environment.
