Informacje o stanowisku

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION:

Come build the future with us! What unites all Amazonians across teams and geographies is that we all strive to delight Customers and make their lives easier. Together we are building the future, one innovative product, service, and idea at a time.



Amazons seller marketplace is home to more than two million small businesses, individual sellers and household names who reach tens of millions of potential customers. These customers can choose from more than 120 million products and this vast choice is only possible because of the many entrepreneurial, third-party businesses who offer their products on the platform. Today more than 50% of worldwide purchases from Amazons sites are made from third party sellers.





Key job responsibilities

Amazon Poland is looking for a dynamic and creative catalog specialist who will support our Sellers to list new products on our marketplace and improve and automate our listing processes.



- Working in tandem alongside a team of Account Managers, you are responsible for building new listings.

- Serving as a point of contact for escalated contact resolution of business impacting or sensitive nature issues. You are expected to deliver timely, accurate and professional support and information to all key stakeholders, including both business and technical audiences.

- Driving initiatives to close our catalog gaps vs other Amazon marketplaces.

- Providing prompt, efficient, detailed, customer-oriented service to sellers and account managers.

- Identifying gaps and improvement areas in listing process, finding solutions to those and getting those implemented in collaboration with worldwide teams.

- Automating manual steps in listing process.

- Making sure internal knowledge reference pages are updated.

- Driving projects that improve catalog-related processes and catalog quality.

BASIC QUALIFICATIONS:

- Superior verbal and written communications skills in Polish and English are a must

- Hands-on, results-oriented mentality, combined with the ability to meet tight deadlines.

- Exceptional analytical skills to break down complex problems, and a strong will to deliver results.

- Impeccable attention to detail.

- Must have a proven track record in taking ownership, driving results and moving with speed and decisiveness to implement ideas in a fast-paced environment.

- Enjoys working in international cross-functional teams.

- Ability to operate clearly in an ambiguous environment; strong ability to influence.

- Ability to work effectively with multiple teams and external partners.

- Experience working directly with customers to resolve issues.

- Ability to summarize technical customer issues.

PREFERRED QUALIFICATIONS:

- Familiarity with core programming languages (e.g: HTML, CSS, PHP, Java, .NET, Java Script, Python).

- University degree in Engineering, Business Administration, Economics, or related quantitative field.

- Experience in technical support or any similar field.



Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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