Technologies-expected : Jira Confluence Microsoft Office technologies-optional : MS Visio about-project : As a Business Analyst, you will be working for our client, a global leader in banking technology solutions, supporting initiatives that enable a stable, secure, and efficient banking experience. You will contribute to creating innovative processes and frameworks to enhance technology resilience and deliver a simpler, faster, better experience for customers and colleagues. Your work will involve engaging with stakeholders, defining operational models, and ensuring smooth project execution across diverse infrastructure portfolios in a dynamic, collaborative environment. Join us, and redefine excellence through dynamic stakeholder engagement! Krakow-based opportunity with the possibility to work 60% remotely! responsibilities : Engaging with stakeholders to confirm requirements and build strong relationships Mapping current and future process flows to identify gaps and improvements Defining and documenting the target operating model for technology resilience Conducting requirements elicitation, including creating epics and user stories under BDD Performing gap analysis and proposing viable solutions to address identified issues Supporting user acceptance testing and validating operational impacts Facilitating workshops to incorporate stakeholder input into operational models Reviewing and improving operational designs for increased effectiveness Reporting project progress and solution success to senior management Ensuring continuous improvement by identifying and implementing enhancement opportunities requirements-expected : Strong analytical and problem-solving skills Experience working in both Agile and Waterfall methodologies Excellent stakeholder management and communication skills Proven ability to document, analyze, and prioritize complex requirements A background in managing large-scale infrastructure or technical resilience projects Hands-on experience with tools such as Jira, Confluence, and MS Office Time management skills to balance competing priorities effectively End-to-end project lifecycle experience The ability to adapt communication based on diverse audience needs Initiative and autonomy in managing multiple project assignments offered : Stable and long-term cooperation with very good conditions Enhance your skills and develop your expertise in the financial industry Work on the most strategic projects available in the market Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years Participate in Social Events, training, and work in an international environment Access to attractive Medical Package Access to Multisport Program Access to Pluralsight Flexible hours & remote work benefits : sharing the costs of sports activities private medical care remote work opportunities flexible working time fruits integration events corporate gym mobile phone available for private use computer available for private use saving & investment scheme no dress code coffee / tea drinks christmas gifts birthday celebration sharing the costs of a streaming platform subscription access to +100 projects access to Pluralsight