Informacje o stanowisku

Overview:

SOFTSWISS continues to expand the team and is looking for a Business Account Manager. We need a true, experienced and accomplished professional who shares our culture and values

About Product:

SOFTSWISS Sportsbook Platform
A sports betting platform that allows you to operate a sports betting business online

Learn More

Purpose of the role:

• You’ll manage and grow a portfolio of sportsbook operators to increase revenue, improve product adoption, and enhance the overall operator experience.
• Your work will impact operator satisfaction, platform performance, and commercial growth by aligning business needs with technical capabilities and delivering strategic recommendations.

Key responsibilities:

• Manage a portfolio of B2B sportsbook operators, maintaining strong client relationships and ensuring daily operational excellence.
• Act as the primary point of contact, coordinating operator requests and communicating updates clearly and efficiently.
• Collaborate with Technical Account Managers to support integrations, troubleshoot issues, and implement improvements.
• Conduct regular operator performance reviews and platform audits, recommending product updates and promotional strategies.
• Track and analyse operator KPIs to suggest revenue-boosting opportunities and strategic betting events.
• Handle contract renewals, upsell additional features, and negotiate commercial terms to drive business growth.
• Ensure timely and accurate monthly invoicing, reporting, and compliance with internal and market regulations.

• Fluent in English (B2+) and Russian(B2), written and spoken
• Minimum 2 years in account management, customer success, or business development in iGaming, sportsbook, or B2B SaaS
• Proven experience managing multiple B2B clients or operators
• Solid knowledge of sportsbook operations, betting markets, and industry trends
• Strong communication, negotiation, and relationship-building skills
• Experience with CRM systems, analytics tools, and KPI-based decision-making

Nice to have:

Benefits:

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events.

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