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Application Support Senior Manager
  • Warszawa
Application Support Senior Manager
Warszawa, Warszawa, Mazowieckie, Poland
Citigroup
23. 9. 2022
60.000 - 100.000
Informacje o stanowisku

The Application Support Senior Manager is accountable for management of complex application environment for partners in investment banking area (covering treasury, custody, brokerage). The person leads the team of IT professionals responsible for application management, systems maintenance and change implementations. The role is within IT Service Delivery Department at Citi Handlowy and together with other peer groups maintains and enhances Bank application environment


**Responsibilities:**


+ Manages application management & support team for investment banking systems

+ Provides a holistic view of the testing & production environments for both technology and business management, working closely as a trusted partner for senior business heads.

+ Provides guidance on feedback reviews with development managers / vendors ensuring outstanding issues are tracked to closure

+ Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.

+ Manages audit, compliance and infosec issues related to managed systems

+ Consults with the primary clients of the application in conjunction with development managers/vendors in order to understand the strategic objectives of users and support enhancements to managed systems

+ Champions stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency

+ Shares responsibility for budget management which directly impacts the apps management & support area; accountable for resource planning


**Qualifications:**


+ Consistently demonstrates clear and concise written and verbal communication skills both in English and Polish

+ Experience with people management

+ Highly assertive communications skills, commanding personality. Ability to lead the discussion with clear, articulate, and highly assertive communication.

+ Ability to plan and organize workload

+ Ability to communicate appropriately to relevant stakeholders

+ Calm and analytical when faced with major incidents on critical systems

+ Experience with application management / application support would be an added advantage, but not essential


**Education:**


+ Bachelors/University degree, Masters degree preferred


**Citi Handlowy offers:**


+ Job contract and social benefits (private medical care, fitness card, life insurance, pension programme, co-financing of cultural and entertainment events and more. Full list can be found here: www.karierawciti.pl under _Benefits for you_ and _Benefits for your loved ones_ sections)

+ Access to e-learning platform (Degreed) as well as English learning platform

+ Possibility to gain globally appreciated work experience

+ Friendly and supportive culture and team

+ Flexible and partly-remote working conditions


This role is located at Bank Handlowy S. A. in Warsaw:


BankHandlowyPolandPrivacyNotice (https://careers. citigroup.com/docs/policies/BankHandlowyPolandPrivacyNotice. pdf? ieNocache=483)


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**Job Family Group:**


Technology

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**Job Family:**


Applications Support

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**Time Type:**


Full time

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Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility. htm)**.


View the "EEO is the Law (https://www.dol. gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost. pdf) " poster. View the EEO is the Law Supplement (https://www.dol. gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP-_EEO-_Supplement-_Final-_JRF-_QA-_508c. pdf).


View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo-_aa-_policy. pdf).


View the Pay Transparency Posting (https://www.dol. gov/sites/dolgov/files/ofccp/pdf/pay-transp-_%20English-_formattedESQA508c. pdf)
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.

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