As an Application Support Analyst, you will work on the second level of support of IT Service Management. The role involves advanced troubleshooting and resolution of escalated software issues. Strong technical skills and effective communication are key to success in this role.
responsibilities :
Addressing client issues via the Service Desk, resolving software bugs and functionality gaps, and fixing data discrepancies.
Supporting end-of-day batch processing and deploying application code.
Providing guidance on standard system usage and related services.
Following escalation protocols for timely issue resolution and keeping clients informed.
Updating incident management system with detailed investigation actions.
Participation in implementation projects for future release of applications.
requirements-expected :
Experience in application support (preferably in finance/banking)
Experience using SQL/T-SQL on the MS SQL Server platform.
Knowledge of IT infrastructure management (any of: Windows Server, IIS, AWS).
General knowledge in networking Windows/network configurations/routes/firewalls.
Experience of working with ServiceNow and Jira
Strong critical thinking and analytical skills required.
Practical knowledge of English language proficiency.
