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Description We are a software service company specializing in crafting custom digital solutions for B2B clients in various industries, including healthcare, real estate, media, and more. With a diverse portfolio and a focus on long-term partnerships, we are seeking an Account Manager to lead client relationships and ensure the successful delivery of our projects and services. As part of a small team, you will work directly with the CEO and gain firsthand experience in strategic decision-making. The role involves managing approximately 5-10 accounts simultaneously, with the possibility of expanding your scope of work. We value a people-oriented approach and the ability to connect with clients on a deeper level. These traits are essential for building rapport and becoming a trusted adviser - key elements in driving successful outcomes. Responsibilities Build and develop reliable relationships with clients as a trusted advisor that clients turn to for guidance and solutions Understand the client's business, goals, and challenges to anticipate their needs and provide strategic support, ensuring their satisfaction Stay up-to-date with technology trends, business changes, and potential industry challenges Uncover new opportunities for account growth to drive upselling and cross-selling Ensure timely and successful delivery of software solutions that meet client objectives and needs Monitor project progress, address issues, and mitigate risks in collaboration with Agile Delivery Managers Oversee account budgets, invoicing, and payment collections to ensure profitability, and negotiate contracts and terms Partially assist in sales activities to identify opportunities that align with client needs and support their long-term goals Provide regular updates on account performance and client feedback to management Qualifications 5 years of experience in account management or a similar role, with a strong track record in managing client accounts and driving sales in a B2B environment Experience in the software development service industry (outsourcing) Technical background with a solid understanding of software development life cycles (SDLC) and IT industry trends Experience working with large corporations and understanding their business processes will be a plus Analytical mindset with the ability to translate data into actionable insights Proficiency in using CRM systems and understanding of product/business metrics Excellent communication, interpersonal, and problem-solving skills Customer-centric approach with a focus on delivering exceptional client experiences Commitment to continuous learning and staying updated with industry trends and best practices Proficiency in spoken and written English, as all clients are US-based Our benefits $600 education budget Health insurance starting on the first working day $600 extra for the health care, sports or mental health Accounting services 20 paid working days off and 10 days sick leave Soulful team buildings and corporate events