Informacje o stanowisku

Our client is the world’s leading independent, end-to-end IT & Finance & Accounting services company, helping clients harness the power of innovation to thrive on change. They serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions.

Your role

Due to rapid expansion of our client, we are seeking individuals to fill the Account Delivery Leader position in Finance and Accounting (F&A) BPO. The individual in this role will be in charge of supervising the delivery of finance and accounting services for designated client accounts. Responsibilities include managing client relationships, ensuring top-notch service delivery, implementing process enhancements, and leading F&A process evolution. The perfect candidate will possess significant experience in finance and accounting in a BPO setting, along with exceptional leadership and client management abilities.

Client Relationship Management

• Serve as the primary point of contact for clients, maintaining strong and positive relationships.
• Understand and anticipate client needs to ensure F&A services are delivered to meet or exceed expectations.
• Conduct regular client meetings to review performance, discuss improvements, and track satisfaction through metrics such as NPS.

Service Delivery Management:

• Oversee the day-to-day operations of finance and accounting services to ensure timely and accurate delivery.
• Monitor and ensure adherence to service level agreements and key performance indicators.
• Implement and drive process improvements and transformation initiatives to enhance service efficiency and quality.
• Promptly address and resolve any issues or discrepancies in service delivery.
• Ensure the accuracy and timeliness of financial reporting and analysis for clients.
• Oversee the preparation of budgets, forecasts, and financial plans
• Monitor financial performance and manage risks effectively.

Strategic Planning and Process Transformation:

• Lead process transformation projects aimed at enhancing efficiency, quality, and client satisfaction.
• Regularly review and optimize processes to achieve operational excellence.
• Contribute to strategic planning and execution of F&A delivery.Identify opportunities for expanding services and improving existing processes.
• Identify and mitigate financial and operational risks.

What we expect

• Bachelor’s degree in finance, accounting, Business Administration, or a related field; MBA or CPA preferred.
• Minimum of 10 years of experience in finance and accounting service delivery management, preferably in a BPO environment.
• Proven track record of managing client relationships and delivering high-quality services.
• Experience in driving process transformation and continuous improvement initiatives.
• Ability to work in a dynamic environment under time pressure.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in financial software and tools.

Our offer

Employment in a thriving location, collaborating with inspiring individuals from around the globe. A setting where you can expand your knowledge, work alongside experts, and engage in various activities tailored to suit employees lifestyles.

• Full-time position with a reputable international company, offering a permanent contract.
• Joining a rapidly growing, innovative, and high-performing team within a diverse and global organization.
• Enjoy a welcoming environment, autonomy, and flexible work hours (including the option to work remotely).
• Competitive salary package based on experience and qualifications.
• Opportunities for personal and professional growth within the company through engaging projects.
• Modern and inclusive workspace with an open-door policy.
• Access to technical and soft skill training, as well as certification programs, to enhance skills and learn from experienced colleagues.
• Benefits such as private medical care, social benefits, life insurance, fitness programs, language classes, relaxation areas, and sports communities.
• Employee Assistance Program for support during challenging life circumstances.

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