2025 Customer Engineering Summer Intern

Your responsibilities

• Be responsible for providing technical support to Equinix Digital Services customers through a variety of platforms such as :Emails, tickets, Live chat, Private and public Slack channels.
• Provide support to new and existing customers, including: Responsibility for queue sanitation, ticket triaging, troubleshooting and resolution, Follow-up with customers and relevant stakeholders throughout Equinix Digital Services.
• Be an expert resource on Equinix Digital Services: Ensure familiarity with all aspects of the Equinix Digital Services platform, constantly expand your knowledge of common use cases and deployments. Understand and practice with Equinix Digital Service’s API.
• Support customers and operations team members: Observe and help to lead incident management protocols, Serve as a communication lead as needed during customer-impacting events, Provide relevant details to sales, account, product, and operations teams, Ensure excellent documentation to enhance self-service , Provide content and edits to our public facing documentation.

Our requirements

• Must be currently enrolled in an accredited university/college, in your penultimate year of your bachelor’s or master’s degree studies (Graduation between December 2025-September 2026).
• Available to work full-time for the entire duration of the Summer Internship Program (between July to September, depending on your school system).
• Ability to multi-task and work collaboratively and effectively in a fast-paced environment.
• Excellent written and verbal communication skills, business proficiency in English.
• A strong interest in Computer Networking (OSI model), System Administration, Application Support, Server-side Hardware, SQL / Databases, APIs.
• Analytically driven and detail-oriented, with working knowledge of Microsoft Office Package and aptitude to learn new tools.

Equinix Digital Services is looking for a Customer Engineer Summer Intern to join our Customer Engineering team.  As a Customer Engineer Summer Intern you are responsible to deliver top-class support to global enterprises that drive the modern-day digital economy. You help support applications and infrastructure that enables thousands of customers to connect with their cloud services. You will be exposed to awesome tools, systems, and products as well as help brush up your IT skills like SQL, API, IT Networking and many more.

Customer Engineering team serves as a technical partner to our customers, helping to accelerate their efforts to build solutions on top of Equinix Digital Services.  To do this, you’ll need to draw upon your experience with networking, and systems administration.

This role requires both technical and communication skills including general troubleshooting; network performance testing; and a desire to engage with stakeholders across a variety of mediums — from live chat and Slack, to our ticketing system.

The ideal candidate will have a strong interest in cloud-native technologies. You will join a collaborative, global and cross-functional organization that includes all aspects of customer engagement and management.

We pride ourselves on our Global Program being an immersive and impactful experience designed to kick start your corporate career and set you up for future success.

- Work on real business challenges: You will be assigned with a project and work directly with teams to gain real-work experience, contribute to the business, and impact the digital world.

- Be supported throughout your journey: You will be mentored and coached by numerous colleagues, including your managers, subject experts, an assigned buddy and a formal mentor.

- Participate in a curated program of workshops and events: Learn from our leaders through our Executive Speaker Series, continue to grow through our workshops and build meaningful worldwide connections through our networking events.

- Gain global recognition: We celebrate your time with Equinix and the work you have completed through our Global Ideas Competition “Shark Tank.” This competition provides you with the recognition you deserve and lets you share your work with the global community of Equinix.