Your responsibilities:

• Providing User Helpdesk Services to inbound customer service requests for dedicated hardware and software within customer environment
• Guide customers according to solution trees and knowledge base to solve incidents and service requests
• Using remote tools to analyze and resolve tickets
• Provide detailed information on all performed activities to the next appropriate level specialists according to the process
• To update the call management system accurately and efficiently with call details, actions taken and resolution

Qualifications:

• Very good command of German and English
• Strong at communication, teamwork, processes and customer orientation, especially friendly and kind behavior on the phone
• PC literacy, especially the usage of Microsoft Office package
• Willingness to work in shifts, based on customer requirements
• Knowledge of customer service principles and practices

What our Client offers:

• Trainings from the first day of work
• Various options of development
• Being part of a multicultural team
• Possibility to use foreign languages on a daily basis
• Teamworking and supportive atmosphere in our teams
• Contract of employment (umowa o pracę)
• Wide range of benefits (life insurance, private medical care, sport card, 26 days of holiday regardless seniority, possibility to work remotely)