Develop, build, test and integrate Landis+Gyr software solutions into our industrial customers’ critical infrastructure, both on-premise and cloud based (Google)
Be responsible for providing high quality customer service through close collaboration with other internal stakeholders (product management, R&D, project delivery team, etc.)
Resolve known and unknown problems with the best ability, focus on root-cause analysis to resolve a problem, and escalate to more senior members of the team as appropriate
Provide information regarding customer incident toR&D to be able to initiate problem resolution
Use remote access systems for investigation and troubleshooting on customer consent
Propose workarounds, technical notes and knowledge articles
requirements-expected :
You possess a technical degree/education, e.g. Technician, BSc or equivalent.
You have at least 4 years’ experience working on the software engineering or technical services and support, and desirably in the Build Management / Release Management / Extensions Development / SW Solutions implementation in Customer environment.
In addition, you have experience in working with at least some of following technologies and scripting languages: Gitlab, Kubernetes, Docker, Python, Shell Scripting, .NET or SQL (Oracle/PostgreSQL).
The knowledge of working with DevOps in Cloud would be an added value.
You are analytical and a service oriented, and you have problem solving skills.
It is important that you have ability to learn and adapt new things easily. As we operate in a truly international environment, you need to have knowledge of spoken and written English in addition to ideally native/proficient Polish, Czech or Slovak language skills.
To be successful on the job, you are able to determine the source of a problem and find an effective solution, you have a hands-on and customer-focused approach, strong communication and presentation skills, and the passion for sustainability and eagerness to contribute to our mission to help the world manage energy better!
