technologies-expected :

about-project :

We are seeking an Independent Senior/Lead Support Engineer with experience in recent .NET technologies. Direct communication and an open approach to problem-solving are essential values we prioritize.
You will be working on a software application serving FinTech sector users in developing countries (Africa, Asia). Our client, an international company, provides financial services in developing countries across Africa and Asia.
The project involves developing an application for banking services, focusing on recipients of group loans and general banking clients. The project features a microservices architecture, .NET Core technology, Android compatibility, Azure cloud integration, and employs modern DevOps practices.

responsibilities :

Work closely with business and engineering teams to provide business continuity.
Serve as the subject matter expert (SME) in diagnosing and troubleshooting complex technical issues ensuring prompt resolution and clear communication.
Lead efforts to shape the support processes.
Conduct post-incident analyses to prevent recurrence.
Participate in the analysis, design, and implementation of technical solutions.
Stay updated with the latest .NET technologies and industry best practices.
Provide insights from support cases to inform future product roadmaps and features.
Ensure seamless communication between support, product, and development teams.
Develop and maintain performance metrics and dashboards for tracking support operations.
Provide regular reports to senior management on key support metrics and analyze trends in support tickets to identify areas for improvement.
In the near future: Lead a team of support engineers, providing mentorship and performance reviews as well as collaborative environment.

requirements-expected :

Excellent communication skills for clear and concise interaction between engineering, business, and product teams.
Strong troubleshooting skills and familiarity with monitoring, logging, and debugging tools.
Knowledge of support processes and ITIL practices.
Proven experience in .NET development (preferably .NET Core/.NET 6) and familiarity with upcoming .NET 8 features.
Strong understanding of microservices architecture and Kubernetes.
Proficiency in MS SQL and PostgreSQL databases.
Good knowledge of event streaming and Kafka.
Demonstrated ability to diagnose and resolve complex technical issues, serving as the go-to expert in technical support matters.
Experience in post-incident analysis and implementing preventive measures.
Proven ability to analyze support ticket trends and identify areas for process improvements.
Fluency in English, with the ability to work across different cultures, particularly with teams from Asia and Africa.

offered :

benefits :

about-project :