Securing stability and operational excellence of SAP and landscape applications via effective management of team resources.
Securing professional growth of all team members and effective succession plan by facilitating knowledge transfer among team members by enforcing regular training and mentorship of less experienced team members by senior personnel.
Providing guidance and support to the team members, to ensure successful implementation of system enhancements and projects.
Ensuring alignment of SAP Operations development strategies across all SAP environments and satellite applications with long-term business objectives, industry trends, and SAP best practices.
Ensure timely resolution of critical incidents by coordinating senior team members involvement
Lead the planning, scheduling, and resource allocation for projects and enhancements ensuring efficient execution and successful outcomes
Foster transparent and effective communication with both internal team members and external stakeholders to ensure seamless collaboration and information exchange
Arrange regular knowledge sharing sessions and workshops to foster learning and cross-functional understanding
Develop and communicate SAP Operations development strategies that align with business objectives
Ensure the coherence of SAP Service Operations development strategies across all environments and satellite application with long term business goals, industry trends and ITIL best practices
requirements-expected :
8+ years of progressive experience in IT Service Operations or Service Management roles
2+ years of experience as Manager in international organization
Proven team management and leadership skills, with a track record of cultivating team growth and collaboration
Ability to manage remote teams by leveraging virtual collaboration tools, maintaining regular communication, and addressing challenges effectively.
Strong understanding of ITIL practices and principles, with proven experience in incident, problem, and change management
Proficiency in using IT service management tools and systems for incident tracking, problem resolution, and reporting
Fluent English – written and spoken
SAP certification in one or more SAP modules, or completion of other professional SAP training is a plus
ITIL or Agile certification is a plus
Solid grasp of key business domains, such as Order to Cash, Procurement, Warehouse Management, and Finance, to ensure holistic operational alignment
Good understanding of SAP configurations, data model, enhancements, and integration across different modules
Experience in Continuous Development and Continuous Delivery
Experience in change management methodologies and tools (SAP Solution Manager, JIRA, etc.)
Willingness to share knowledge, train others and act as a mentor to less experienced team members
Embracing and promoting change, especially from business standpoint
Commitment to personal and technical growth, embracing learning opportunities that extend beyond their comfort zone
